BellAthletics.com's standard method of shipping is UPS Ground and SAIA Motor Freight though some orders may be shipped by other methods.
Expedited shipping services are available for an additional cost, International shipping is available with quotes provided upon request.
Methods of shipping, such as UPS, LTL truck, USPS, etc, will be determined by BellAthletics.com.
Under no circumstances will BellAthletics.com pay for expedited shipping for any reason.
The shipment of pole vault poles is an unreliable task. It is likely for the item to be broken or otherwise damaged in transit. Estimations of time are only estimations. Because of the length of poles additional days may be required for safe transit.
Pole Vault Poles are nonrefundable. Pole vaulting poles are subject to breakage when not used properly. This includes gripping too high, using too flexible of a pole, or not following our advice.
Bell Athletics Pole Vault Camps require a deposit which is transferable, but nonrefundable. Please call at least 24 hours in advance to reschedule a camp.
To return an item, please call one of our trained Customer Service Representatives for a Return Authorization Number and Reason code. All items require a Return Authorization Number, Reason Code, and need to be in new condition in their original packing, for the return process to be completed, Items being returned for exchange must be received back to us before a new item can be shipped, Items that have been damaged, abused, installed, altered, used, misused, or defaced will not be eligible for refund, return, replacement or repair. All items being returned for any reason other than manufactures defect must be shipped and insured by customer at customer's expense. It is the customers responsibility to make sure items being returned are adequately packaged. Returned packages will be accepted or refused based on physical condition of packaging.
All Special Orders are unavailable for return for any reason other than a manufacturer's defect. For information on a replacement or refund of a defective item, please refer to the individual warranty for that product,
All discrepancies (order shortages, damaged goods, etc.) must be reported within 7 days of receipt of order.
Terms and Conditions are subject to change without notice. BellAthletics.com will not be responsible for any errors omissions or misprints, and will not honor any incorrect pricing.